Appointments

How to request an appointment:

For a new or ongoing medical issue

Contact us between 8:00am to 6:30pm, Monday to Friday

You can always contact us for urgent / same day medical advice in the following ways:

Outside of our opening hours, please call 111 or in an emergency dial 999.

You will be asked the same questions whichever way you contact us.

The questions we ask you have been written by GPs to gather the information needed to assess you. Your answers will be sent directly to our Total Triage Team, which is led by GPs. We will use your responses to determine the most appropriate health professional, advice, or service to help you.

To understand what Triage means and how this is used in healthcare, please visit: NHS England.

Same day / urgent medical advice

For urgent medical issues which require same day medical advice, please contact us during our opening hours. If you feel you require urgent, same day medical advice, please be prepared to be available for a face-to-face or telephone consultation on the same day of your contact to us.

We will attempt to contact you on the same day of your urgent request by telephone, text, or email, to provide direct medical advice or arrange an appointment following clinical triage.

Please note, all calls are recorded and may show up as private, withheld or unknown numbers, and a polite reminder that standard appointments are 10 minutes. Thanks for helping us stay on time.

If you are unsure if your symptoms require same day advice, 111 online can help you.

Routine GP appointments

The best way to request routine medical advice is online via Anima on Monday, Tuesday, or Wednesday from 11am. How long we can offer routine appointments each day will fluctuate based on our current service demand and pre booked appointments.

As with same day advice, we will attempt to contact you by telephone, text, or email, to provide direct medical advice or arrange an appointment following clinical triage. However, with routine medical advice, we aim to respond to your request within one full calendar week (seven days).

Please note, all calls are recorded and may show up as private, withheld or unknown numbers, and a polite reminder that standard appointments are 10 minutes. Thanks for helping us stay on time.

If you are unsure if your symptoms require routine advice, 111 online can help you.

General medical advice and helpful information

Many symptoms can easily be managed at home, without the need or wait for a GP appointment. Please see our Self Help section

If our routine GP appointment book is full when you contact us, please visit 111.nhs.uk (or for children visit Healthier Together www.healthiertogether.nhs.uk/) for expert medical advice.

General medical advice is always available from your local pharmacy. To locate your nearest pharmacy please visit Find a pharmacy – NHS

Other types of routine appointments

When our routine GP appointment book is full, you can still contact us to book:

  • a routine nursing appointment (e.g. for wound care, vaccinations, health reviews and smear tests)
  • a blood test (when a healthcare professional has already asked you to arrange one)
anima

Animamedical requests can be submitted Mon to Fri, pending capacity (excluding Bank Holidays)

We accept urgent requests online from 8am, Monday to Friday, until the online limit is full.
We accept routine requests online from 11am, Monday to Wednesday.

You can always contact us for same day advice by phone or visiting the practice during opening hours.
Alternatively, visit 111.nhs.uk or call 111 outside of our opening hours, or 999 in an emergency.

Anima admin requests can be submitted Monday to Friday, from 8am to 8pm

Use an Anima admin request to ask for sick notes, medical forms, health records, travel advice, etc.

Watch our ‘how to‘ video here: Anima – Admin

Please do not use admin requests to submit medical requests as this will cause delays in us reviewing your information and our admin teams cannot make clinical decisions for your medical requests.

How to use Anima

You will need to sign up or login to your Anima account to start your request.

Once logged in, you will be able to submit medical and admin requests, track their status, and view our responses to you or your appointments booked using Anima.

If your condition isn’t listed or available via the search bar, please select ‘my problem isn’t listed’ at the bottom of the screen.

If you need help with Anima, our team will do our best to help. Alternatively, please use Anima support.

Using Anima for a child or dependant

First, you need to add your children and any adult dependants to your Anima account. You can do this in settings, and then selecting ‘dependants and children’ when signed in to your Anima account.

Watch our ‘how to‘ video here: Anima – Dependants

When submitting a request on behalf of a child or dependant, please ensure to select their name/Anima account at the start of the request.

More information and help using Anima

What will happen with my medical request?

Your request will be assessed by our GP-led Total Triage Team for next steps.

We aim to respond to all urgent medical requests by the end of the next working day.

If you contact us for routine advice, we aim to respond to you within one full calendar week.

Please note, all calls are recorded and may show up as private, withheld or unknown numbers, and a polite reminder that standard appointments are 10 minutes. Thanks for helping us stay on time

We may offer you:

  • a same-day appointment
    with the most appropriate healthcare professional either by telephone or in person at the surgery.
    This could be with a GP, nurse or another health professional.
    If you think your problem needs same day advice, please be available on the day you contact us.
  • an appointment in the future
    with the most appropriate healthcare professional either by telephone or in person at the surgery.
    This could be with a GP, nurse or another health professional.
    If your problem does need same day advice, we may arrange this based on our future availability.
  • a ‘self-book’ appointment for another day
    with the most appropriate healthcare professional either by telephone or in person at the surgery.
    This could be with a GP, nurse or another health professional.
    We will send you a text message or email with a ‘self-book’ link, or call you to arrange an appointment. 
  • a new prescription or a change in your medication.
  • a test for further investigation, e.g. a blood test.
  • a referral to another specialist
  • details of other NHS services who can assist you, e.g. your Community Pharmacy if suitable.
  • advice about self-care actions you can take to aid your recovery.

Consultations by phone or by text can be more flexible, and often mean our healthcare professionals can help you sooner.

Text and telephone consultations also enable us to help more patients get quicker access to medical advice.

Please note, all calls are recorded and may show up as private, withheld or unknown numbers.

We may ask you for more information

We will contact you if we need further information to help us to assess you. We will either send you a message via email and/or text. You will be able to view messages and directly respond in your Anima account. We will call you if you cannot receive emails or texts.

Non-urgent advice: Unsure if your issue is urgent?

Visit our self-help or NHS 111 to get help for your symptoms. If you are advised to contact us at the Practice, please do.

Blood test appointment

You must be invited to book a blood test to make a blood test appointment.
We can only provide blood tests for patients aged 16 years and older:

Patients aged 16 years and over

Patients aged 16 years and over can book a blood test appointment if this has been requested by us or the hospital. 

Contact us between 8:00am – 6:30pm, Monday to Friday:

If the hospital has requested the test, you must bring the blood test request form with you.

More information about blood tests

Patients under 16 years

We are unable to provide blood tests for children aged under 16 years.

Patients under the age of 16 need to arrange a blood test appointment at the hospital. 

If we have requested the blood test, we will provide you details of how to book a test appointment for a child. 

If the hospital has requested the blood test, please contact them directly to arrange the appointment:

Children aged 0-13 years: Appointments must be made over the telephone by calling 07707 296876. Phone lines are open Monday to Friday, between 9am and 4pm.

Children aged 14 year and over: can use the hospital’s adult blood taking service. Further details are available at: Blood Testing (porthosp.nhs.uk)

Nursing team appointment

Appointments with our nursing team can be made for issues such as wound dressings, removal of stitches, travel immunisations and advice and other nursing team clinics.

Contact us between 8:00am – 6:30pm, Monday to Friday:

  • phone 01329 845777
  • come into the surgery
  • You can use your NHS App or Patient Access account if you have been invited to book a cervical screening or B12 injection.

Health review, cervical screening or vaccination appointment

You will be contacted when it is time to book your:

If you have a question about these appointments or think you are overdue, please do contact us.

Cancel an appointment

If you need to cancel your appointment, please make sure you let us know in good time so we can offer it to someone else.

To tell us about a cancellation, please do so via Anima by selecting the ‘Cancel Appointment’ request type.

In the event you are unable to use Anima then appointment cancellations can be requested by:

Help with your appointment, home visits and more

If you need help with your appointment

Please tell us:

Home visits

If you are housebound and need an appointment, we will try to provide a home visit. We will phone you first to understand what you need and how urgently you need to be seen.

To request a home visit, it’s helpful if you call 01329 845777 before 10am. Please provide full details to enable us to schedule house calls.

Our doctors and other healthcare professionals will only visit you at home if they feel that your medical condition requires it.

Please note, all calls are recorded and may show up as private, withheld or unknown numbers.

If you need help when we are closed

If you need medical advice, use NHS 111 online or call 111. 

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Visit your local community Pharmacy. Pharmacists are experts in medicines and qualified healthcare professionals who can help with a range of minor illnesses, such as coughs, colds, sore throats, rashes, cystitis, tummy trouble and aches and pains. Find a pharmacy at NHS: Find a pharmacy.

Other online resources

The NHS Health A to Z lists common illnesses and conditions including their symptoms, causes and treatments.

The Healthier Together website provides advice for parents, carers, young people and pregnant women across Fareham and Hampshire. It can reassure you about what is and is not normal, advise how to treat common ailments at home, and let you know when you should contact a health professional.