Welcome to Meon Mythbusting
Posted on:
![myths-vs-facts](https://assets.practice365.co.uk/wp-content/uploads/sites/1488/2024/04/myths-vs-facts.png)
We’d like to explain more about how things work here at the Practice.
Our GP Partners & Management Team are responding on behalf of our staff to real comments made by patients to our reception team.
![](https://assets.practice365.co.uk/wp-content/uploads/sites/1488/2024/04/2-1.png)
MYTH #1:
“I have sat in the waiting room and seen that you never answer the phone. It’s no wonder I can never get through!”
Our response:
- All telephone calls made to Meon Health Practice are received by our dedicated telephone hub.
- Our telephone hub is situated upstairs in our Highlands surgery in Fareham and isn’t visible from the patient waiting area.
- Phone lines are open 8am – 6:30pm, Monday to Friday except bank holidays.
- 10 patient advisers answers calls at peak times leaving our front desk reception staff available to assist patients at our surgeries.
![](https://assets.practice365.co.uk/wp-content/uploads/sites/1488/2024/04/6.png)
Photo of our telephone hub based at our Highlands surgery
You can read more myth busters at: Meon Mythbusting page.