Welcome to Meon Mythbusting
Posted on:
We’d like to explain more about how things work here at the Practice.
Our GP Partners & Management Team are responding on behalf of our staff to real comments made by patients to our reception team.
MYTH #1:
“I have sat in the waiting room and seen that you never answer the phone. It’s no wonder I can never get through!”
Our response:
- All telephone calls made to Meon Health Practice are received by our dedicated telephone hub.
- Our telephone hub is situated upstairs in our Highlands surgery in Fareham and isn’t visible from the patient waiting area.
- Phone lines are open 8am – 6:30pm, Monday to Friday except bank holidays.
- 10 patient advisers answers calls at peak times leaving our front desk reception staff available to assist patients at our surgeries.
Photo of our telephone hub based at our Highlands surgery
You can read more myth busters at: Meon Mythbusting page.