Mental Health Support Services

We all need support sometimes. If you are in a mental health crisis, or know someone who is, then here below are some ways you can get help.

If someone is in immediate danger

If you, or someone you know, are at immediate risk of harming themselves or others, then please ring 999.

If you, or the person you’re concerned about, is already in contact with NHS mental health services, they or you should have a care plan which outlines what to do in a crisis.

Other non-emergency crisis situations

If you or someone you know are experiencing a crisis and need urgent mental health support, please call 111 or visit and speak to the NHS Mental Health Triage Service.

NHS 111 mental health triage service provides advice, support and guidance, 24 hours a day, seven days a week, for anyone living in Hampshire and the Isle of Wight. The team has a wide range of skills, including on the phone brief psychological support and has access to key services and organisations that can offer mental health support to people in their time of need.

Our Practice Wellbeing Team

Our own social prescribers and health coaches offer support and services including patient drop-ins, wellbeing walks and exercise classes. Find out more about our Wellbeing Team and how they may be able to help you with non-medical issues.

Other support services:

Non-urgent advice: Samaritans

To talk about anything that is upsetting you, you can contact Samaritans 24 hours a day, 365 days a year. You can call 116 123 (free from any phone), email

Call: 116 123 (24/7 helpline)

Non-urgent advice: Solent Mind

Non-urgent advice: NHS Talking Therapies

The NHS is encouraging anyone struggling with feelings of depression, or anxiety such as excessive worry, panic attacks, social anxiety, post-traumatic stress, or obsessions and compulsions, to seek help through NHS Talking Therapies services. These are effective, confidential and free treatments delivered by trained clinicians, online, on the phone, or in person.

If you’re struggling with feelings of depression or anxiety, seeking help through an NHS Talking Therapies service can be one of the best steps you can take to overcome mental health issues and get back on track.

You do not need to have a diagnosed mental health problem to refer yourself to an NHS Talking Therapies service. Getting support as soon as you start having difficulties can help to reduce their impact.

You can refer yourself online at

Non-urgent advice: Shout

If you would prefer not to talk but want some mental health support, you could text SHOUT to 85258. Shout offers a confidential 24/7 text service providing support if you are in crisis and need immediate help.

Text: SHOUT to 85258
image of boy looking worried and holding a phone. Wording says "Anxious, lonely or overwhelmed? Start a conversation with us. Test 'HANTS' to 85258 for free, confidential support, 24/7.

Non-urgent advice: CALM

Campaign Against Living Miserably (CALM). You can call CALM on 0800 58 58 58 (5pm–midnight every day) if you are struggling and need to talk. Or if you prefer not to speak on the phone, you could try the CALM webchat service.

Call: 0800 58 58 58

Non-urgent advice: Kooth

If you are between 11 and 24, Kooth offers emotional and mental health support. They have a free, safe and anonymous online chat and emotional wellbeing service. You need to sign up to Kooth to use it but the service is anonymous.

Non-urgent advice: Papyrus

Papyrus Prevention of Young Suicide

If you’re under 35 and struggling with suicidal feelings, or concerned about a young person who might be struggling, you can call Papyrus HOPELINEUK on 0800 068 4141 (weekdays 10am-10pm, weekends 2pm-10pm and bank holidays 2pm–10pm). You can also email or text 07786 209 697.

Call Hopeline 0800 068 41 41