Anima is an online consultation tool used by GP practices throughout the UK. Anima allows patients (or their carers) to submit medical and admin requests via a structured and secure digital form, instead of calling in or visiting in person, removing the need to phone during office hours, wait on hold, or queue.
Anima allow us to streamline our workflows, such as our GP-led total triage, by highlighting the most urgent cases directly to our clinical staff, helping us to prioritise the medical advice you receive.
Anima is not a replacement for a GP or a diagnostic tool (Anima doesn’t diagnose you). Our GP-led total triage team reviews every medical request to decide the next steps for the help you need.
To create your Anima account or learn more, click here: Anima
To sign in to your existing Anima account, click here: Anima
To submit a request without an account, click here: Anima
Quick reminder, additional help can be found here: Health Navigator A-Z – Meon Health Practice
For more information, please see below.
What is Anima?
Anima is the easiest way to contact us. You can use Anima to tell us about a new or ongoing medical issue, request an appointment, or get assistance with an admin matter (e.g. a sick/fit note.
How to sign up to Anima
If you want to contact us online, it is best to sign up for your own Anima account. Patients who cannot use the internet can continue to contact us by phone or in person.
You must have your own email address or NHS online account to create your Anima account, be registered as a patient with Meon Health Practice, and be aged 13 years or older. Younger children and other dependants can be added to your own Anima account once you have signed up (below).
Add children & dependants to your Anima account
You can add your own children and other dependants to your Anima account. We recommend you do this as soon as possible, as we may need to manually verify your relationship to your dependant.
After you login to Anima, click ‘Settings’, then ‘Dependants and Children’ to enter their details. If you receive a message saying your dependant could not be verified, don’t worry. We will be informed and can manually do this or contact you if we need more information.
When to use Anima
From Wednesday 1st October 2025 you can use Anima to contact us for medical and admin requests during our standard practice opening hours: Mon-Fri, 8:00am-6:30pm
If you need medical advice, please submit a medical request. You will be asked to answer questions written by doctors. These are the same questions we will ask if you phone or visit us.
Your medical request will be sent directly to our clinical triage team for review. When our team have received and reviewed your request, we will advise you of the next step, which could be:
- an appointment (same day or later)
- a phone consultation
- an email, text, or NHS App message with advice
- guidance to visit a pharmacy or another NHS service
For general medical requests we aim to be in touch before the end of the next working day.
For routine medical requests we aim to be in touch within one full week (seven days).
If for any reason Anima is unavailable, please contact the practice directly, or visit NHS 111.
Quick reminder, additional help can be found here: Health Navigator A-Z – Meon Health Practice
If you need administrative help, please submit an admin request. You can contact us via Anima for a range of admin requests such as:
- a sick note / fit note for your employer
- test results
- travel advice
- to make a change to your personal details
- a copy of your medical record
- a form completed
For admin requests we aim to be in touch within three working days.
Quick reminder, additional help can be found here: Health Navigator A-Z – Meon Health Practice
Getting help with Anima
If you are having problems using Anima, such as accessing your account or resetting your password, please visit the Anima help centre.