It is best to order your repeat medication online as this is the fastest and safest method.

You can order prescriptions via:

• NHS App: NHS App
• NHS website: NHS login
• Patient Access: Patient Access

We are unable to take prescription requests over the phone.

Order when you have approximately two weeks’ worth of your medication left and allow four working days.

You can tell us which pharmacy you would like us to send your prescription electronically to by using your NHS App or Patient Access. account. In the NHS App, select ‘view and manage prescriptions’.

For more information, click here: Prescriptions

You can access your test results in your NHS App or via the NHS website without needing to contact us.

Test results generally take from 48 hours up to two weeks for the laboratory to return them to us.

If your test has been requested by another healthcare provider, we are not able to share your results with you. You will need to contact the provider yourself to request these.

For more information, click here: Test results

Whether you need assistance setting up an Anima or NHS App account, booking an appointment, ordering a prescription, or access your medical record, our friendly IT team will be able to help you.

We have recently trialled 3 Digital Drop-In sessions at Highlands, Whiteley and Jubilee practices and will be holding more sessions throughout 2025.

Digital Drop-In Session

If you would like to attend a session to help you confidently access healthcare services online please click on the link below to register and we will let you know the date and location of the next one.

We only have a limited number of places, so when the session is full we will place you on a waiting list.

Please note: you will need to bring your smartphone, tablet, or laptop (whichever you use the most) with you, and ID, such as a Passport or Driving Licence.

We look forward to seeing you soon!

The Meon Health Practice IT team

Register here: https://forms.office.com/e/XCp7tvHrnb

For more information, click here: Online Services

Patients who have a diagnosed chronic condition are invited for their annual review through a nationally monitored recall process which complies with National Institute for Health Care Excellence (NICE) recommendations.

Patients are usually invited for their review around the month of their birthday, and this may involve a questionnaire about their condition, an appointment with a member of our nursing team and a follow-up appointment with a specialist nurse or clinical pharmacist if necessary.

For more information, click here: Long term condition reviews

To ensure accurate test results and maintain the integrity of the sample, it’s essential that you provide your urine sample directly into the pot we give you. Using the incorrect pot or transferring samples introduces the risk of contamination, which can compromise the results and lead to delays.

In summary…

• If you are asked to provide a urine sample, you must use the correct pot supplied by us
• Do not transfer from any other container. Decanting samples in the patient toilets is unnecessary and may lead to contamination

Patient enquiries

Patients often ask us if sedatives can be prescribed before radiological procedures such as CT or MRI scans, but it is not safe for GP practices to prescribe sedatives for these purposes.

Safe and effective sedation

Sedation and analgesia should only be provided by a trained and credentialed team that has access to anaesthetics, pre-procedure assessment, a sedation plan and checklist, appropriate monitoring, and resuscitation equipment, along with reversal agents.

We are not able to prescribe sedatives for these types of procedures and we will decline all requests for sedative prescriptions, even if a hospital suggests doing so.

Shared Care Agreements – NHS

An NHS Shared Care Agreement is a formal arrangement between you, our practice and an NHS specialist clinic. Under this agreement, our practice will prescribe specialist medication and undertake appropriate monitoring, while the specialist clinic will continue to review your care at regular intervals.

This arrangement ensures that responsibilities for prescribing are clearly defined and governed by local policies, maintaining patient safety and high standards of care.

Shared Care Agreements – Private

In recent years, more patients have sought private treatment and asked GPs to prescribe specialist medications recommended by private specialists, this differs significantly from NHS Agreements.

In line with other GP practices, we do not participate in Shared Care Agreements with private providers or issue new prescriptions for specialist medications initiated by private providers, and patients must obtain these prescriptions directly from their private specialist.

Shared Care Agreements with private specialists are only possible when this service is being provided for the patient on behalf of the NHS.

If we are already prescribing a specialist medication under a Shared Care Agreement with a private provider, we will continue to do this providing your Shared Care Agreement remains valid, i.e. you are having your regular review with the private provider and you are having the required monitoring.