Your Rights and Responsibilities

We aim to offer the highest standard of health care and advice to our patients, with the resources available to us. We have a team approach to patient care and endeavour to monitor the service provided to patients, to ensure that it meets current standards of excellence.

We are dedicated to ensuring that all of our staff are trained to the highest level and to provide a stimulating and rewarding environment in which to work.

To this end we have adopted the following standards:

  • You will be treated with courtesy and respect by all practice personnel.
  • An urgent appointment with a doctor, nurse practitioner or suitable health professional will be available on the same day.
  • An appointment with a practice nurse will be available to book 4 weeks in advance.
  • Requests for repeat prescriptions will be dealt with within 4 working days. More information about Prescriptions is available at: We strongly encourage patients to order their repeat medication online using their NHS account.
  • All comments and suggestions about the service are welcome. Please submit feedback at Tell us how we are doing – Meon Health Practice.
  • If you have a complaint please speak to a member of staff. You can read our Complaints policy at Complaints Policy – Meon Health Practice. All complaints will be dealt with in a professional and efficient manner.
  • We wish to make Meon Health Practice as accessible as possible. If you have hearing, visual or physical difficulties please make our receptionist aware so that we can enable you to fully use our services.

Your Responsibility to the Practice:

Help us to help you by doing the following:

  • If you are unable to attend for an appointment please let us know as soon as possible so that we can offer it to someone else.
  • If you are late for your appointment you may be asked to rebook at another time. Try to let us know in advance if you are going to be unavoidably delayed, so that we can make alternative arrangements to help you.
  • A home visit should only be requested for those who are unable to come to come to the Practice because of serious illness or infirmity. Please contact the Practice as early in the day as possible.
  • An urgent appointment is for an urgent medical problem that requires treatment on the same day. Please be available to attend an urgent appointment on the day you request one.
  • Please be patient if our health professionals are running late. This is often due to unforeseeable emergencies. Do notify the receptionist if you have been waiting and are concerned you have been missed.
  • Make a separate appointment for each patient that needs to be seen. This allows the health professional sufficient time to treat each patient with the time that they need.
  • Please act in a responsible and courteous manner whilst on the practice premises for the safety and comfort of yourself and others.
  • Please treat all Practice staff, fellow patients, carers and visitors politely and with respect. Violence or verbal harassment will not be tolerated or accepted, you may be asked to register at another Practice if this behaviour occurs.