How to request an appointment:
For a new or ongoing medical issue
Contact us between 8:00am to 6:30pm, Monday to Friday
You can always contact us for urgent / same day medical advice in the following ways:
- online via Anima (availability to submit a medical request online depends on our clinical capacity)
- phone 01329 845777
- in person at our three surgeries
We will respond to you through Anima by email or text, or we may call you with next steps (if any).
Patients who do not use Anima will be contacted by phone call or text, or in rare cases email.
Outside of our opening hours, please call 111 or in an emergency dial 999.
You will be asked the same questions whichever way you contact us.
The questions we ask you have been written by GPs to gather the information needed to assess you. Your answers will be sent directly to our Total Triage Team, which is led by GPs. We will use your responses to determine the most appropriate health professional, advice, or service to help you.
To understand what Triage means and how this is used in healthcare, please visit: NHS England.
Same day & urgent medical advice
For urgent medical issues which require same day medical advice, please contact us during our opening hours. If you feel you require urgent, same day medical advice, please be available for a consultation on the same day of your contact to us.
We will attempt to contact you on the same day of your urgent request by telephone, text, or email, to provide direct medical advice or arrange an appointment following clinical triage.
Please note, all calls are recorded and may show up as private, withheld or unknown numbers, and a polite reminder that standard appointments are 10 minutes. Thanks for helping us stay on time.
If you are unsure if your symptoms require same day advice, 111 online can help you.
We only have a set number of same day, urgent appointments available for our patients. For patient safety, once all available urgent same day appointments for the day have been booked, you will be directed to an alternative service such as NHS 111.
Routine GP appointments
The best way to request routine medical advice is online via Anima on Monday, Tuesday, or Wednesday from 11am. How long we can offer routine appointments each day will depend on our current service demand and pre-booked appointments.
As with same day advice, we will attempt to contact you by telephone, text, or email, to provide direct medical advice or arrange an appointment following clinical triage. However, with routine medical advice, we aim to respond to your request within one full calendar week (seven days).
Please note, all calls are recorded and may show up as private, withheld or unknown numbers, and a polite reminder that standard appointments are 10 minutes. Thanks for helping us stay on time.
If you are unsure if your symptoms require routine advice, 111 online can help you.
General medical advice and helpful information
Many symptoms can easily be managed at home, without the need or wait for a GP appointment. Please see our Self Help section
If our routine GP appointment book is full when you contact us, please visit 111.nhs.uk (or for children visit Healthier Together www.healthiertogether.nhs.uk/) for expert medical advice.
General medical advice is always available from your local pharmacy. To locate your nearest pharmacy please visit Find a pharmacy – NHS
Other types of routine appointments
When our routine GP appointment book is full, you can still contact us to book:
- a routine nursing appointment (e.g. for wound care, vaccinations, health reviews and smear tests)
- a blood test (when a healthcare professional has already asked you to arrange one)
Anima medical requests can be submitted Mon to Fri, pending capacity (excluding Bank Holidays)
We accept urgent requests online from 8am, Monday to Friday, until the online limit is full.
We accept routine requests online from 11am, Monday to Wednesday.
Alternatively, visit 111.nhs.uk or call 111 outside of our opening hours, or 999 in an emergency.
Anima admin requests can be submitted Mon to Fri, from 8am to 8pm
Use an Anima admin request to ask for sick notes, medical forms, health records, travel advice, etc.
Watch our ‘how to‘ video here: Anima – Admin
Please do not use admin requests to submit medical requests as this will cause delays in us reviewing your information and our admin teams cannot make clinical decisions for your medical requests.
How to use Anima
You will need to sign up or login to your Anima account to start your request.
Once logged in, you will be able to submit medical and admin requests, track their status, and view our responses to you or your appointments booked using Anima.
If your condition isn’t listed or available via the search bar, please select ‘my problem isn’t listed’ at the bottom of the screen.
If you need help with Anima, our team will do our best to help. Alternatively, please use Anima support.
Using Anima for a child or dependant
First, you need to add your children and any adult dependants to your Anima account. You can do this in settings, and then selecting ‘dependants and children’ when signed in to your Anima account.
Watch our ‘how to‘ video here: Anima – Dependants
When submitting a request on behalf of a child or dependant, please ensure to select their name/Anima account at the start of the request.
What will happen with my medical request?
Your request will be assessed by our GP-led Total Triage Team for next steps.
We aim to respond to all urgent medical requests by the end of the next working day.
If you contact us for routine advice, we aim to respond to you within one full calendar week.
Please note, all calls are recorded and may show up as private, withheld or unknown numbers, and a polite reminder that standard appointments are 10 minutes. Thanks for helping us stay on time.
We may offer you:
A same-day appointment
with the most appropriate healthcare professional either by telephone or in person at the surgery.
This could be with a GP, nurse or another health professional.
An appointment in the future
with the most appropriate healthcare professional either by telephone or in person at the surgery.
This could be with a GP, nurse or another health professional.
A ‘self-book’ appointment for another day
with the most appropriate healthcare professional either by telephone or in person at the surgery.
This could be with a GP, nurse or another health professional.
We will send you a text message or email with a ‘self-book’ link, or call you to arrange an appointment.
- a new prescription or a change in your medication
- a test for further investigation, e.g. a blood test
- a referral to another specialist
- details of other NHS services who can assist you, e.g. your Community Pharmacy if suitable
- advice about self-care actions you can take to aid your recovery
Consultations and medical advice by email, text, or phone can be more flexible, and often mean our healthcare professionals can help you sooner. Email, text, and telephone consultations also enable us to help more patients get quicker access to medical advice.
Please note, all calls are recorded and may show up as private, withheld or unknown numbers.
We may ask you for more information
We will contact you if we need further information to help us to assess you. We will either send you a message via email and/or text. You will be able to view messages and directly respond in your Anima account. We will call you if you cannot receive emails or texts.
Non-urgent advice: Unsure if your issue is urgent?
Visit our self-help or NHS 111 to get help for your symptoms. If you are advised to contact us at the Practice, please do.
Blood test appointment
You must be invited to book a blood test to make a blood test appointment.
We can only provide blood tests for patients aged 16 years and older.
Patients aged 16 years and over
Patients aged 16 and over can book a blood test appointment if it has been requested by us or the hospital.
Contact us between 8:00am – 6:30pm, Monday to Friday:
- online using your NHS App or Patient Access account
- phone 01329 845777
- come into the surgery
If the hospital has requested the test, you must bring the blood test request form with you.
Patients under 16 years
We are unable to provide blood tests for children aged under 16 years.
Patients under the age of 16 need to arrange a blood test appointment at the hospital.
If we request the blood test, we will provide you details of how to book this blood test appointment.
If the hospital has requested the blood test, please contact them directly to arrange the appointment.
Children aged 0-13 years: Appointments must be made over the telephone by calling 07707 296876. Phone lines are open Monday to Friday, between 9am and 4pm.
Children aged 14 years and over: can use the hospital’s adult blood taking service. Further details are available at: Blood Testing (porthosp.nhs.uk)
Nursing team appointments
Appointments with our nursing team can be made for issues such as wound dressings, removal of stitches, travel immunisations and advice and other nursing team clinics.
Contact us between 8:00am – 6:30pm, Monday to Friday:
- phone 01329 845777
- come into the surgery
- You can use your NHS App or Patient Access account if you have been invited to book a cervical screening or B12 injection
Health reviews, cervical screening, and more
You will be contacted when it is time to book your:
- Cervical screening (smear test)
- Health review for a long-term condition (e.g. high blood pressure, diabetes, chronic kidney disease, COPD and asthma)
- Medication review
- Cancer care review
- Winter flu & Covid vaccinations for eligible patients
- Shingles and Pneumococcal vaccinations for eligible patients
- Baby & childhood health check and vaccinations
If you have a question about these appointments or think you are overdue, please do contact us.
Cancel an appointment
If you need to cancel your appointment, please make sure you let us know in good time. Ideally, we would like to ask 3 working days where possible so we can rearrange the appointment.
To tell us about a cancellation, please do so via Anima by selecting the ‘Cancel Appointment’ request.
In the event you are unable to use Anima then appointment cancellations can be requested by:
- Telephone the practice on 01329 845777
- By visiting any one of our three practices in person
Help with your appointment, home visits and more
If you need help with your appointment
Please tell us:
- if there is a specific doctor, nurse or other health professional you would prefer
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, text or email
- if you need an interpreter
- if you need a chaperone
- if you have any other access or communication needs
- Please note while we try to accommodate all preferences, these unfortunately cannot be guaranteed.
Home visits
If you are housebound and need an appointment, we will try to provide a home visit. We will phone you first to understand what you need and how urgently you need to be seen.
To request a home visit, it’s helpful if you call 01329 845777 before 10am. Please provide full details to enable us to schedule house calls.
Our doctors and other healthcare professionals will only visit you at home if they feel that your medical condition requires it.
Quick reminder, all calls are recorded and may show up as private, withheld or unknown numbers.
If you need help when we are closed
If you need medical advice, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Visit your local Community Pharmacy. Pharmacists are experts in medicines and qualified healthcare professionals who can help with a range of minor illnesses, such as coughs, colds, sore throats, rashes, cystitis, tummy trouble and aches and pains. Find a pharmacy at NHS: Find a pharmacy.
Other online resources
The NHS Health A to Z lists common illnesses, conditions, and treatments.
The Healthier Together website provides advice for parents, carers, young people and pregnant women in Fareham and Hampshire. It can reassure you about what is and is not normal, advise how to treat common ailments at home, and when you should contact a health professional.
