To request an appointment, please use our online consultation tool (Anima) which is open during core hours (Mon–Fri, 8am–6.30pm). You can use it for medical advice, medication queries, and admin tasks.
However, we know not all of our patients can contact us online. If you can’t use the internet, you can still contact us by telephone or in person.
If you visit us in person, you can use one of the self-service tablets at each of our three surgeries. Please ask a member of the team if you need further help.
Whether you contact us by phone, online, or in person, you may be asked for some details so we can assess your clinical needs. Within one working day, the practice team will confirm the next step, which might be:
- A face-to-face appointment that day or later
- A phone consultation that day or later
- An email, text, or NHS App message with medical advice
- A referral to your local pharmacy and / or the NHS Pharmacy First service
- Advice to visit another NHS service, such as an Urgent Treatment Centre
Sometimes, the advice we give you, such as go to a pharmacy, or another NHS service is available to you without needing to contact us and wait for our triage team to review and respond to your request.
On our Self Help and Health Navigator pages, we provide information and useful resources on simple, self-care measures and details of appropriate NHS health care services we may refer you to, or you may be able to self-refer to, without contacting us.
Please look at this advice before contacting the practice as you may not require an appointment to get the help you need. Please also use the NHS website and local pharmacies for relevant minor illness and ailments.
To create your Anima account or learn more, click here: Anima
To sign in to your existing Anima account, click here: Anima
To submit a request without an account, click here: Anima
For more information, please see below.
Contacting us
Opening hours: Mon-Fri, 8:00am-6:30pm
Ways to contact us:
Online via Anima
Phone: 01329 845777
In person at our three surgeries
Outside these times: call 111 or 999 in emergencies.
You’ll be asked the same questions whichever way you contact us. Your answers are assessed by our GP-led triage team to decide the best next step.
Quick reminder, additional help can be found here: Health Navigator A-Z – Meon Health Practice
Urgent/Same-day advice
Contact us during opening hours. Be available the same day for a call, text, email, or appointment.
We aim to respond to urgent/same-day requests by the end of the next working day.
Appointments are limited; once full, you’ll be directed to NHS 111.
Unsure if urgent? Use 111 online.
Quick reminder, additional help can be found here: Health Navigator A-Z – Meon Health Practice
Routine GP advice
Best requested online via Anima. We aim to respond to routine requests within 7 days.
You may find help quicker than this by visiting 111 online or your local pharmacy.
Quick reminder, additional help can be found here: Health Navigator A-Z – Meon Health Practice
Other appointments
Nursing team: wound dressings, stitches, immunisations, reviews.
Blood tests age 16+: book online (NHS App / Patient Access), by phone, or in person (must have a request from us or hospital).
Blood tests under 16: these are provided by the hospital only (different booking numbers apply).
Health reviews & screenings: We will contact you when due (e.g. smears, medication reviews, long-term conditions, vaccinations, baby checks).
Quick reminder, additional help can be found here: Health Navigator A-Z – Meon Health Practice
Using Anima
Use Anima to submit medical and admin requests (Mon–Fri, 8am–6.30pm).
Track your requests and our responses in your account.
Add dependants (children or adults) in settings.
Use admin requests for forms, sick notes, records, travel advice – not for medical problems.
For more information, visit About Anima – Meon Health Practice
Quick reminder, additional help can be found here: Health Navigator A-Z – Meon Health Practice
What happens when you contact us?
Whether by phone, online, or in person, you may be asked for some details so we can assess your clinical needs. Within one working day, the practice team will confirm the next step, which might be:
- An appointment that day or later
- A phone consultation
- An email, text, or NHS App message with advice
- Guidance to visit a pharmacy or another NHS service
Quick reminder, additional help can be found here: Health Navigator A-Z – Meon Health Practice
How will we contact you?
Once your medical request has been reviewed by our GP-led Triage Team, we will contact you by:
- Written response (e.g. NHS App notification, email, text message)
- Telephone to discuss your request or arrange an appointment
If we contact you with a written response, this may be to ask for more information (e.g. a photo), to provide direct medical advice from one of our clinicians, to arrange an appointment, or another reason.
Please ensure to check your notifications from time to time should you have missed a message from us.
If we contact you by telephone, this may be to ask for more information (e.g. a photo), to provide direct medical advice from one of our clinicians, to arrange an appointment, or another reason.
Please note all calls are recorded and may show up as private, withheld, or unknown numbers.
Quick reminder, additional help can be found here: Health Navigator A-Z – Meon Health Practice
What types of consultations (appointments) do we offer?
Many people are familiar with the word appointment. An appointment is best described as the date and time of your consultation.
A consultation is your opportunity to get help, advice, or treatment from a clinician. It’s the time we spend reading or listening to your concern, assessing the problem, and deciding on the best next steps.
Both words are related, but a consultation focuses on the clinical part that helps diagnose, treat, reassure, or guide you. A consultation can be offered in the following ways:
Written consultations (e.g. NHS App notification, email, text message)
A clinician reviews your information and decides the best next step without needing a telephone or in-person consultation. Written consultations are often the quickest way to get help.
Please ensure to check your notifications from time to time should you have missed a message from us.
Telephone consultations
A clinician phones you to discuss your symptoms, medical history, or concerns.
Telephone consultations save travel time and are just as effective as an in‑person consultation for many issues. Unless we are contacting you pro-actively, you will typically be given a date and time (your appointment) for a telephone consultation.
You may be contacted 30 minutes before or after your appointment time during periods of high demand or clinical activity. All calls are recorded, and may show up as private, withheld, or unknown numbers.
In‑Person consultations
This is the traditional face‑to‑face visit at the surgery. In‑person consultations are particularly important for conditions where seeing, listening, examining, or measuring something is essential for your care.
When booking an in-person appointment, we will typically arrange these by telephone or by sending a booking link (e.g. by text or email). In-person appointments will be given a date, time, and location. Please use the self-check-in screen or inform reception when you arrive for an in-person appointment.
If you are unable to take a call or attend your given appointment, please let us know with as much notice as possible so we can reschedule your appointment.
Quick reminder: standard appointments are 10 minutes. Thanks for helping us stay on time.
Why we use different consultation types
We use different consultation types to get you the Right Clinician, Right Time, Right Place, as safely and quickly as possible.
Using written, telephone, and in‑person consultations helps us prioritise urgent care needs quickly, prevent unnecessary waiting, offer convenient options, reduce travel and time off work, and improve access for those who need face‑to‑face care the most.
Quick reminder, additional help can be found here: Health Navigator A-Z – Meon Health Practice
Self-help resources
Healthier Together (for children)
Quick reminder, additional help can be found here: Health Navigator A-Z – Meon Health Practice
Help with your appointment, home visits, and more
Cancelling appointments
Please tell us as early as possible (ideally 3 working days) so we can offer your appointment to someone else.
You can cancel your appointment via:
Quick reminder, additional help can be found here: Health Navigator A-Z – Meon Health Practice
If you need help with your appointment
Please tell us:
- if there is a specific doctor, nurse or other health professional you would prefer
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, text or email
- if you need an interpreter
- if you need a chaperone
- if you have any other access or communication needs
- Please note while we try to accommodate all preferences, these unfortunately cannot be guaranteed.
Quick reminder, additional help can be found here: Health Navigator A-Z – Meon Health Practice
Home visits
If you are housebound and need an appointment, we will try to provide a home visit. We will phone you first to understand what you need and how urgently you need to be seen.
To request a home visit, it’s helpful if you call 01329 845777 before 10am. Please provide full details to enable us to schedule house calls.
Our doctors and other healthcare professionals will only visit you at home if they feel that your medical condition requires it.
All calls are recorded and may show up as private, withheld or unknown numbers.
Quick reminder, additional help can be found here: Health Navigator A-Z – Meon Health Practice
If you need help when we are closed
If you need medical advice when we are closed, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Visit your local Community Pharmacy. Pharmacists are experts in medicines and qualified healthcare professionals who can help with a range of minor illnesses, such as coughs, colds, sore throats, rashes, cystitis, tummy trouble and aches and pains. Find a pharmacy at NHS: Find a pharmacy.
Quick reminder, additional help can be found here: Health Navigator A-Z – Meon Health Practice