We’re working to make it simpler for patients to get the help they need, particularly for routine care.
From 1 October 2025, we will keep our online consultation tool (Anima) open during core hours (Mon–Fri, 8am–6.30pm). You’ll be able to use it for medical advice, medication queries, and admin tasks.
We know not all of our patients can contact us online. If you can’t use the internet, you can still contact us by telephone or in person.
Whether you contact us by phone, online, or in person, you may be asked for some details so we can assess your clinical needs. Within one working day, the practice team will confirm the next step, which might be:
- An appointment that day or later
- A phone consultation
- An email, text, or NHS App message with advice
- Guidance to visit a pharmacy or another NHS service
To create your Anima account or learn more, click here: Anima
To sign in to your existing Anima account, click here: Anima
To submit a request without an account, click here: Anima
Quick reminder, additional help can be found here: Health Navigator A-Z – Meon Health Practice
For more information, please see below.
Contacting us
Opening hours: Mon-Fri, 8:00am-6:30pm
Ways to contact us:
Online via Anima
Phone: 01329 845777
In person at our three surgeries
Outside these times: call 111 or 999 in emergencies.
You’ll be asked the same questions whichever way you contact us. Your answers are assessed by our GP-led triage team to decide the best next step.
Quick reminder, additional help can be found here: Health Navigator A-Z – Meon Health Practice
Urgent/Same-day advice
Contact us during opening hours. Be available the same day for a call, text, email, or appointment.
We aim to respond to urgent/same-day requests by the end of the next working day.
Appointments are limited; once full, you’ll be directed to NHS 111.
Unsure if urgent? Use 111 online.
Quick reminder, additional help can be found here: Health Navigator A-Z – Meon Health Practice
Routine GP advice
Best requested online via Anima. We aim to respond to routine requests within 7 days.
You may find help quicker than this by visiting 111 online or your local pharmacy.
Quick reminder, additional help can be found here: Health Navigator A-Z – Meon Health Practice
Other appointments
Nursing team: wound dressings, stitches, immunisations, reviews.
Blood tests age 16+: book online (NHS App / Patient Access), by phone, or in person (must have a request from us or hospital).
Blood tests under 16: these are provided by the hospital only (different booking numbers apply).
Health reviews & screenings: We will contact you when due (e.g. smears, medication reviews, long-term conditions, vaccinations, baby checks).
Quick reminder, additional help can be found here: Health Navigator A-Z – Meon Health Practice
Using Anima
Use Anima to submit medical and admin requests (Mon–Fri, 8am–6.30pm).
Track your requests and our responses in your account.
Add dependants (children or adults) in settings.
Use admin requests for forms, sick notes, records, travel advice – not for medical problems.
For more information, visit About Anima – Meon Health Practice
Quick reminder, additional help can be found here: Health Navigator A-Z – Meon Health Practice
What happens when you contact us?
Whether by phone, online, or in person, you may be asked for some details so we can assess your clinical needs. Within one working day, the practice team will confirm the next step, which might be:
- An appointment that day or later
- A phone consultation
- An email, text, or NHS App message with advice
- Guidance to visit a pharmacy or another NHS service
Quick reminder, additional help can be found here: Health Navigator A-Z – Meon Health Practice
Self-help resources
Healthier Together (for children)
Quick reminder, additional help can be found here: Health Navigator A-Z – Meon Health Practice
Help with your appointment, home visits, and more
Cancelling appointments
Please tell us as early as possible (ideally 3 working days) so we can offer your appointment to someone else.
You can cancel your appointment via:
Quick reminder, additional help can be found here: Health Navigator A-Z – Meon Health Practice
If you need help with your appointment
Please tell us:
- if there is a specific doctor, nurse or other health professional you would prefer
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, text or email
- if you need an interpreter
- if you need a chaperone
- if you have any other access or communication needs
- Please note while we try to accommodate all preferences, these unfortunately cannot be guaranteed.
Quick reminder, additional help can be found here: Health Navigator A-Z – Meon Health Practice
Home visits
If you are housebound and need an appointment, we will try to provide a home visit. We will phone you first to understand what you need and how urgently you need to be seen.
To request a home visit, it’s helpful if you call 01329 845777 before 10am. Please provide full details to enable us to schedule house calls.
Our doctors and other healthcare professionals will only visit you at home if they feel that your medical condition requires it.
All calls are recorded and may show up as private, withheld or unknown numbers.
Quick reminder, additional help can be found here: Health Navigator A-Z – Meon Health Practice
If you need help when we are closed
If you need medical advice when we are closed, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Visit your local Community Pharmacy. Pharmacists are experts in medicines and qualified healthcare professionals who can help with a range of minor illnesses, such as coughs, colds, sore throats, rashes, cystitis, tummy trouble and aches and pains. Find a pharmacy at NHS: Find a pharmacy.
Quick reminder, additional help can be found here: Health Navigator A-Z – Meon Health Practice