More Meon Mythbusting
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We recently launched ‘Meon Mythbusting’ to explain more about how things work here at the Practice. You can read more about in our previous news article.
Our GP Partners & Management Team are responding on behalf of our staff to real comments made by patients to our reception team.
MYTH #2:
“You all sit around doing nothing! If you worked harder the queue will get shorter!”
Our response:
- Our staff work handle calls and enquiries throughout very busy shifts. Our receptionists do want to help you and try hard to direct you to the correct service.
- Calls take time! We train our staff to ask you lots of questions to make sure we get quality, detailed information about your needs. Our Triage team use the information you have provided to determine the next steps for your care.
- We still receive many enquiries about things that could be done by patients quickly online. We ask patients to visit our website when they need us to use our online services.
- Please remember our staff are human! Sadly, we are needing to offer more breaks after increasing levels of abuse. Inevitably, this has a detrimental impact on staff retention and sickness rates.
Triage GPs and admin staff processing medical requests from patients
You can read more myth busters at: Meon Mythbusting page.